We accept returns on all items, no fuss, and always try to make this process as easy and hassle-free as possible.

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 28 days of receipt.

The goods are your responsibility until they reach our Warehouse.

Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us through any postal service of your choice.

Items should, wherever possible, be returned in their original packaging with any enclosed documentation and a completed Returns Form.

It is very important that when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you require.

If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability.

We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item, and the original packaging should be retained. Goods should not be soiled, torn or damaged.

Please send your returned goods to:

Duksbak Ltd
9d–4a Nobel Road
Elely Estate
London
N18 3BH
UK

Please allow 4 working days from our receipt of your goods, for us to process your return. Once this has been completed, you will receive a confirmation email (the email will be sent to the same email address as your order confirmation).

After receiving the return confirmation email, please allow 7 days for exchanged goods’ shipping, or 5–10 days for a refund to be credited to your account. This timeframe is dictated by your bank or card issuer.

Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (eg the card has expired) we will contact you to discuss alternatives.

As soon as your return has been processed by our warehouse, we’ll email you to let you know. International returns please note: if you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains ‘returned goods’.