By submitting an order, you are accepting the Terms and Conditions of Duksbak Ltd.
The Contract Between Us
a. Duksbak Ltd must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Once payment has been received Duksbak Ltd will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Duksbak Ltd’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
b. Duksbak Ltd is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our web site.
a. The prices payable for goods that you order is as set out in our web site, including VAT where appropriate.
b. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
Withdrawal By You From The Contract
If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.
a. You may withdraw your order for goods at any time up to the end of the twenty first working day after you have received the goods. You do not need to give Duksbak Ltd any reason for withdrawing your order nor will you have to pay any penalty.
b. The only circumstances in which you cannot withdraw your order are where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered.
c. To withdraw your order you must notify Duksbak Ltd in writing at the address set out in the Duksbak Ltd returns section of this Web site.
d. If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the Duksbak Ltd returns address at your own cost and risk. If you withdraw your order but Duksbak Ltd has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to Duksbak Ltd at the Duksbak Ltd contact address at your own cost and risk as soon as possible.
e. Once you have notified Duksbak Ltd that you are withdrawing your order, any sum debited to Duksbak Ltd from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by Duksbak Ltd in the condition they were in when delivered to you.
Availability Of Goods You Order
If Duksbak Ltd has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Duksbak Ltd from your credit card will be re-credited to your account and Duksbak Ltd will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Duksbak Ltd will not be obliged to offer any additional compensation for disappointment suffered.
Delivery Of Goods To You
a. Duksbak Ltd will deliver the goods ordered by you to the address you give Duksbak Ltd for delivery at the time you make your order. Duksbak Ltd are entitled to make deliveries by installments or partial deliveries.
b. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies.
c. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and Duksbak Ltd will not be liable for their loss or destruction.
This is as follows:
a. If the goods Duksbak Ltd delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Duksbak Ltd shall have no liability to you unless you notify Duksbak Ltd in writing at the Duksbak Ltd contact address of the problem within 10 working days of the delivery of goods in question.
b. If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, Duksbak Ltd shall have no liability to you unless you notify Duksbak Ltd in writing at the Duksbak Ltd contact address of the problem within 40 days of the date on which the goods were despatched to you.
c. If you notify a problem to Duksbak Ltd under this condition, Duksbak Ltd’s only obligation will be, at its option: to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question in whatever way Duksbak Ltd chooses.
d. Duksbak Ltd will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Duksbak Ltd under this condition and Duksbak Ltd shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.
e. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit Duksbak Ltd’s liability to you for any death or personal injury resulting from its negligence.
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract
Duksbak Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If any part of these conditions is unenforceable (including any provision in which Duksbak Ltd excludes its liability to you) the enforceability of any other part of these conditions will not be affected.
Duksbak Ltd operate a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact us at the following address:
34b Drayton Park
London N5 1PB
The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.
These terms and conditions, together with the current Duksbak Ltd Web site prices, delivery details and Duksbak Ltd contact details, set out the whole of our agreement relating to the supply of the goods to you by Duksbak Ltd. These terms and conditions cannot be varied except in writing signed by a director of Duksbak Ltd. In particular nothing said by any sales person on behalf of Duksbak Ltd should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Duksbak Ltd. Duksbak Ltd shall have no liability for any such representation being untrue or misleading.
In these terms and conditions:
- ‘Duksbak Ltd’ means Duksbak Ltd of Duksbak Ltd 34b Drayton Park , London N5 1PB and/or any connected organisation that actually supplies goods ordered by you and any successor to its business;
- ‘working day’ means every day of a calendar year apart from weekends and statutory and public holidays;
- ‘us’ means Duksbak Ltd and you together; and
- ‘you’ and ‘your’ means the person ordering goods under these terms and conditions.